Our Privacy Policy
Privacy Policy
Last updated: 07 May 2026
At Kinetic Fitness Cranleigh (“we,” “us,” or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, contact us, complete forms, or engage with our services.
If you have any questions about this Privacy Policy or how we handle your data, please contact us.
Summary of Key Points
We collect personal information that you voluntarily provide, such as your name, email address, and any details submitted through contact or enquiry forms. We also collect limited technical information automatically, including IP address, browser type, device information, and website usage data.
We do not collect or process sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or sexual orientation, except where voluntarily provided through our PAR-Q form for health and safety purposes.
We use your information to provide and improve our services, respond to enquiries, communicate with you, ensure website security, and meet legal obligations. We do not sell or trade your personal data.
We use cookies and similar technologies to improve website functionality, understand visitor behaviour, and support basic analytics. For more information, please see our Cookie Policy.
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law (typically up to 12 months unless otherwise required).
We take appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the internet is completely secure.
We do not knowingly collect personal data from individuals under the age of 18.
Depending on your location, you may have rights to access, correct, or request deletion of your personal data, and to withdraw consent where applicable.
Information We Collect
We collect information you voluntarily provide when you:
Contact us via our website or email
Sign up for updates or a free trial
Complete forms such as our PAR-Q health questionnaire
This may include your name, email address, phone number, and any message or information you choose to provide.
All personal information should be accurate and kept up to date.
We also collect certain information automatically when you use our website, including:
IP address
Browser type and device information
Operating system and language preferences
Pages visited and time spent on the site
General usage data
This information helps us maintain security, analyse website performance, and improve user experience.
How We Use Your Information
We use your personal information to:
Respond to enquiries and provide customer support
Deliver and manage our services
Communicate important updates
Improve our website and services
Maintain website security
Comply with legal and regulatory obligations
We only process your personal data where we have a lawful basis to do so, including your consent, contractual necessity, or legitimate business interests.
Sharing Your Information
We only share personal information in limited circumstances, such as:
If required by law or legal process
In the event of a business transfer, merger, or acquisition
With trusted service providers who support our website operations (e.g. hosting or analytics providers)
We do not sell, rent, or trade your personal information.
Health Information (PAR-Q)
Any health or fitness information submitted through our PAR-Q or onboarding forms is treated confidentially and used solely to assess suitability for training and to provide safe and appropriate coaching.